…I’m not talking about a railway timetable. I’m talking about how the Regal, Call Centre Team Leaders go about their work and having just eavesdropped on a training session of theirs; I have to say what a professional job they do & how it was thoroughly enjoyed by the Call Centre staff who participated.

Thank you for asking. I’ve been on holiday; well thats what my wife tells me. If you call laying slabs in the garden, creosoting the garden shed, painting & decorating every room in the house and any other order “barked” at me for the last two weeks; then with my wife in earshot “I’ve had a great time!!!”